Returns & Exchanges
Our Returns Policy
Shop with confidence knowing if you change your mind or aren’t 100% happy with your purchase, we accept returns provided you meet the below conditions:
The product is returned within a 30 day change of mind period.
This period starts from when the purchase date, which can be found on your receipt or order confirmation.
Your proof of purchase must be within our 30 day change of mind period.
Faulty And Defective Items - Your Rights Under the Australia Consumer Law
We take extreme care in ensuring our goods are of the highest quality. Shoes are worn on the feet and are subject to high impact.
To provide healthy footwear, we sell products that are made of premium quality and soft material, and hence they are not indestructible. We cannot replace product that is returned due to the wear and tear of normal use. Which would include scuffing, scratching, heel and sole wear, holes from dragging feet, discolouration from washing (unless it is specified that it is machine washable).
We will repair, exchange or refund products with genuine manufacturing faults. Please endeavour to return this product within 4 months of purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Information about the Australian Consumer Law is available here: https://business.gov.au/legal/fair-trading/australian-consumer-law.
If you believe you have received an item that fails to meet a consumer guarantee under the Australian Consumer Law or there has been an error with your shipping, please contact us. Naturally, in such circumstances, we will pay for the return delivery of the item.
Terms and Conditions
[1] Full price products includes Full Price products purchased during promotional events (such as a time-limited discount event).
[2] If your purchase is eligible for a refund, the same payment used for the purchase must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns will be issued for the refund amount.
[3] Please allow two (2) weeks for your return to be processed once received by SpinGo Online returns.
[4] Delivery fees for SpinGo Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.
Returning in Store
If you have purchased an item in warehouse and would like to make a return. You will require proof of purchase in order to make the return.
Online Purchase
If you have received a faulty garment/item from an online order, please contact our Customer Service via email.
SpinGo will reimburse any reasonable shipping charges for return of goods that are deemed faulty. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund.
Payments made online using the payment options Afterpay or Zip can only be refunded online.